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Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Hojas de Olivo by DelPueblo collects, uses and protects personal data when you visit https://hojasdeolivo.eu, place an order, contact us or interact with our services.

The data controller is:

ASOCIACIÓN AGROALIMENTARIA DELPUEBLO
Tax ID / NIF: ESG22694269
Garciotum, Toledo, Spain
Email: hello@hojasdeolivo.eu
Website: https://hojasdeolivo.eu

1. Personal data we collect

Depending on how you use our website, we may collect:

  • Name and surname

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase information

  • Payment-related information

  • Messages or enquiries sent to us

  • IP address

  • Browser and device information

  • Cookie identifiers

  • Website usage and navigation information

Payment information may be processed directly by external payment service providers. We do not store full credit or debit card details when payments are processed by third-party payment platforms.

2. Why we process your personal data

We may process your personal data for the following purposes:

To process and fulfil orders, including payment, preparation, shipping, delivery and customer service.

To manage customer enquiries, complaints, delivery incidents, replacements and refunds.

To comply with legal obligations, including accounting, tax, invoicing and consumer protection requirements.

To protect our website and business, including fraud prevention, security and misuse detection.

To improve our website and services, including statistical analysis and website performance where applicable.

To send marketing communications, only where we have a valid legal basis to do so, such as your consent where required.

3. Legal basis for processing

Depending on the purpose, we rely on one or more of the following legal bases:

  • Performance of a contract, when processing your data is necessary to manage and fulfil your order.

  • Compliance with legal obligations, including tax, accounting, invoicing and consumer protection requirements.

  • Legitimate interests, where necessary to protect our business, prevent fraud, improve our services or manage certain customer relationships, provided that your rights and interests do not override those interests.

  • Consent, for activities such as optional marketing communications or non-essential cookies where required.

4. Who may receive your personal data

We may share personal data only where necessary with service providers involved in operating our website and fulfilling orders, including:

  • Payment service providers

  • Banks and financial service providers

  • Hosting and ecommerce service providers

  • Email service providers

  • Shipping and transport companies

  • Accounting and administrative service providers

  • Website analytics and technology providers

  • Public authorities when legally required

These providers may process personal data only as necessary to provide their services and subject to applicable data protection requirements.

5. Shipping and transport providers

To deliver your order, we may share information such as your name, delivery address, telephone number and email address with the transport company responsible for the shipment.

This information may be used to manage:

  • Collection

  • Transport

  • Delivery

  • Delivery notifications

  • Delivery incidents

  • Recipient identification where necessary

Only the information reasonably necessary to complete the delivery will be shared.

6. Payments

Payments made through Hojas de Olivo by DelPueblo may be processed by third-party payment service providers, including:

  • Stripe

  • PayPal

When you choose one of these payment methods, certain personal and transactional information necessary to process the payment may be transmitted directly to the selected payment provider.

Stripe and PayPal process payment information in accordance with their own privacy policies, security standards and applicable financial regulations.

ASOCIACIÓN AGROALIMENTARIA DELPUEBLO does not store full credit or debit card details when payments are processed directly through Stripe or PayPal.

We may receive limited information from the payment provider, such as:

  • Payment status

  • Transaction reference

  • Amount paid

  • Payment method

  • Refund status

  • Other information necessary to manage the order

This information may also be retained where necessary to comply with accounting, tax or legal obligations.

7. Marketing communications

If you choose to receive marketing communications, we may use your email address to send information about:

  • Products

  • Product availability

  • Promotions

  • Seasonal offers

  • News from Hojas de Olivo by DelPueblo

Where consent is required, marketing emails will only be sent after you have actively agreed to receive them.

You may unsubscribe at any time using the unsubscribe option included in the communication or by contacting:

hello@hojasdeolivo.eu

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

8. Cookies and similar technologies

Our website may use cookies and similar technologies necessary for:

  • Website operation

  • Shopping cart functionality

  • Checkout

  • Payments

  • Security

  • Remembering preferences

  • Analytics

  • Marketing, where consent has been provided

Essential cookies may operate without consent where legally permitted because they are necessary to provide the service requested by the user.

Optional analytics or marketing cookies will only be used according to applicable consent requirements.

More detailed information may be provided through a separate Cookie Policy or cookie consent tool.

9. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected.

Order, invoicing and accounting data may be retained for the periods required under Spanish tax, accounting and commercial law.

Customer service information may be retained for as long as necessary to:

  • Resolve enquiries

  • Manage complaints

  • Process refunds

  • Respond to legal claims

Marketing data may be retained until consent is withdrawn or the data is no longer necessary for the relevant purpose.

10. International data transfers

Some service providers used to operate our website, payments, communications or analytics may process personal data outside the European Economic Area.

Where this occurs, appropriate safeguards required under applicable data protection law will be used where necessary, which may include:

  • Adequacy decisions

  • Standard contractual clauses

  • Other recognised international transfer mechanisms

We do not assume that all personal data is automatically transferred outside Europe.

11. Your rights

Under applicable data protection law, including the GDPR, you may have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your personal data

  • Request restriction of processing

  • Object to certain processing

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

  • Not be subject to certain decisions based solely on automated processing where applicable

These rights may be subject to conditions and limitations established by applicable law.

To exercise your rights, contact:

hello@hojasdeolivo.eu

We may request information necessary to verify your identity before processing your request.

12. Right to lodge a complaint

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data protection authority.

In Spain, the supervisory authority is the:

Agencia Española de Protección de Datos (AEPD)

If you live in another European Union country, you may also have the right to contact the supervisory authority in your country of residence.

13. Data security

We apply reasonable technical and organisational measures designed to protect personal data against:

  • Unauthorised access

  • Loss

  • Alteration

  • Misuse

  • Disclosure

  • Destruction

However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.

14. Data minimisation

We aim to collect only personal data that is adequate, relevant and reasonably necessary for the purposes for which it is processed.

We do not intentionally request personal data that is unnecessary for managing our relationship with customers or operating the website.

15. Children

Our website and products are not specifically directed at children.

We do not knowingly collect personal data from minors where parental or legal representative consent would be required under applicable law.

16. Automated decision-making

We do not currently use personal data to make decisions producing legal or similarly significant effects based solely on automated processing.

If this changes in the future, this Privacy Policy will be updated accordingly.

17. Links to third-party websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal data.

18. Changes to this Privacy Policy

We may update this Privacy Policy when necessary due to changes in:

  • Our services

  • Technology

  • Legal requirements

  • Data processing activities

  • Payment providers

  • Shipping providers

  • Marketing or analytics tools

The latest version will always be published on hojasdeolivo.eu.

19. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Hojas de Olivo by DelPueblo
Operated by ASOCIACIÓN AGROALIMENTARIA DELPUEBLO
Tax ID / NIF: ESG22694269
Garciotum, Toledo, Spain
Email: hello@hojasdeolivo.eu
Website: https://hojasdeolivo.eu